Our client is seeking a Head Butler for a lodge on a stunning Estate in Sussex. You will be required to manage the day-to-day operations in house and develop the team to maintain high standards of service at all times, with the support of the assistant Operations Manager and General Manager.

Responsibilities:

• To be responsible and accountable for the operational management and precision of the lodge and its team under the guidance of the Operations Manager and General Manager
• Develop and work with the planning and sales team to develop the understanding of the business identity
• To develop, lead and manage the lodge support team on a day-to-day basis with the support of the Operations Manager and, under the guidance of the General Manager, to ensure the staffing structures and levels are appropriate for delivering a high level of service within budget
• To ensure that all day-to-day legal requirements are met in relation to health and safety, employment, hygiene and licensing
• To set standards of performance and expectations with direct reports and across the business as set out by the General Manager and ensure that they are monitored and maintained
• To organise and conduct all necessary cleaning duties to keep the lodge at the highest level of up keep at all times

Day-to-Day Duties:

• Meet and greet all guests whilst upholding the lodge beliefs and values
• Ownership of the lodge’s day-to-day events, show rounds and communicating the detail and expectations outlined by the BEOs to all parties
• Converting the planning into action whilst exceeding the customer experience
• Closely monitor and review the business costs to contribute to delivering the best possible margins as laid out in the annual budget
• To ensure the lodge is always kept ready for show rounds when not in use by daily check and housekeeping duties
• To report any maintenance issues and ensure those are attended to promptly
• To deliver all parts of the service requirement to the lodge guests, assisting the support team in the cleaning and setting up of the bedrooms and the public areas of the lodge
• Maintain a constant check of standards
• To deliver the Food & Beverage service to lodge guests as per requirements
• Menu planning and development of menus with the lodge’s Head Chef. Update dietary requirements and regular operational meetings to ensure the known for’s are delivered
• To offer guests assistance and suggestion in the planning of their activities during their stay, should those have not been pre-arranged
• To support colleagues at peak times and to undertake any operational duty which might be reasonably required in other departments and when instructed by the General Manager
• To support the F&B team in any required outlet when the lodge is not occupied
• To always go above and beyond in an effort to surpass customer expectations at every turn
• To manage and control all stock related to the lodge

Ideal qualities for the role:

• Passion for what you do
• Positive and friendly with a “can do attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Take responsibility for yourself
• Confident to make decisions and to stand by them
• Good negotiation and influencing skills
• Excellent communicator
• A sense of fun!

Start date: ASAP
Working days and hours: On a rota system, must be able to work weekends, flexibility is crucial for this role
Salary: Negotiable depending on experience