Our UHNW client is seeking an experienced House Manager for their residence in Jordan. For cultural reasons, the House Manager must be female.

Duties and Responsibilities:

This is a diverse and extremely challenging ‘’hands-on role’’ with responsibility and accountability of the household operation.

• Management and supervision of all household staff including organising all domestic staff schedules and staff rotation
• Oversee all Housekeeping teams to ensure high standards are met; Assign duties for all teams; Apply knowledge of all Housekeeping techniques; Conduct spontaneous checks; Continuous following up is a must
• Responsible for scheduling staff vacations throughout the year
• Possess extensive knowledge of Food and Beverage Operations; Responsible for organising events on all scales, and maintaining high levels of service to the family
• Purchasing both locally and internationally
• Responsible for keeping Household Inventory Supplies on a regular basis
• Responsible for following up on all maintenance issues to ensure that they are completed to a high standard; Solve emergency maintenance issues which may arise with direct coordination with the Maintenance Department
• Co-ordinate logistics of transporting the main operation (Domestic Staff) to the other 3 locations
• Liaise with other departments (Logistics, Maintenance, Horticulture, Communications) when required by the Household

The Household Manager will be involved in the following in co-ordination with the HR Department within the operation:

• Perform regular assessment of staff which includes planning staff development to ensure the best utilisation of their skills
• Provide the HR Department with employee’s weekly staff rotas
• Identify staff training needs and implement training programmes
• Solve problems within the operation with approved policies and procedures
• Provide personal recommendations for hiring, suspending, and terminating employees
• Conduct all annual staff performance evaluations
• Maintain a healthy working environment to build effective employee relations to retain good employees

Skills Required:

• Strong managerial/leadership skills with proven experience of managing private residences with more than 5+ years’ experience
• Possess excellent knowledge of floor supervision, public areas, office management, work with textiles, fabrics and other materials, use of cleaning materials and equipment, laundry, and scheduling administration
• Able to work and perform under pressure
• Able to delegate responsibilities
• Highly organised and able to perform multiple tasks with ease and calmness
• Able to manage large teams of people
• Able to communicate with different cultures
• Problem solving abilities
• To be able to train all staff (Butlers, Laundry, and Housekeeping) in their appropriate areas
• Confidentiality and familiarity with working in this environment
• Ability to be flexible and work unsociable hours
• Proficient in using MS Word, Excel, and Outlook
• Superb command of the English language preferred, both written and oral

The role is 5 days a week and employment will follow Jordanian labour laws.  Previous experience working in Europe or the Middle East is preferred.

The client would like candidates to present their salary expectation when applying.